Where to go for advice

If you have a problem with an existing loan or mortgage you should inform the lending company of the problem. In most instances they will help, the matter may be easily resolved.

If you are considering a loan and do not understand or are unsure of the meaning of any contract term ask the lending company to explain it. The name and address of the lender will be on the loan documentation ask for the explanation to be given in writing.

If your problem is unresolved, or you are still unsure of the meaning of any loan contract, one or more of the following may be able to help;

Citizens advice bureau.

See local telephone directory for address and telephone number. Will give general advice- the service is provided free of charge.

Money Advice Centres.

Only available in limited areas- see local telephone directory for details. Will give general advice free of charge.

Solicitors.

See local telephone directory for address and telephone numbers. Advice not free- although some solicitors offer a free initial consultation.

Trading Standards Departments.

See local telephone directory for address and telephone number. May be able to advise on aspects of credit law and other consumer issues- the service is provided free of charge.